Privacy Policy
Effective date: November 1, 2026
This policy explains what information the Thermae app and the Thermae service collect, why, how long we keep it, and the choices you have. Thermae is made by BITMONT LLC, a Wyoming limited liability company ("BITMONT", "we", "us"). If you have a question, email support@bitmont.co.
The short version: we collect only what is needed to let you control your sauna, we do not sell your information, and we do not use advertising or tracking SDKs. You can delete your account from inside the app at any time.
1. Information we collect
| What | Why |
|---|---|
| Email address | To create and sign in to your account, send password reset codes, and answer you if you contact support. |
| Password | To sign you in. We never store your password itself, only a salted, one-way hash of it. |
| Sauna identifier (the network hardware address of the sauna's Wi-Fi module) | To link your sauna to your account and route your commands to it. |
| Sauna nickname (for example "Backyard sauna") | To show your saunas by the names you choose. |
| Rituals and alert settings (days, times, temperatures, session lengths, alert thresholds) | To preheat your sauna on schedule and send the alerts you asked for, even when your phone is off. |
| Sauna state (power, set and current temperature, timer, lights, online or offline) | To show it in the app, run rituals and decide when to send an alert. |
| Connection logs (time of sign-ins and connections, IP address, the commands sent and the sauna's replies) | To keep the service running, troubleshoot problems you report, and prevent abuse such as password guessing. |
Wi-Fi name and password. During setup, the app sends your Wi-Fi name and password directly to the sauna over Bluetooth so it can join your network. They are not sent to or stored by the Thermae service.
Bluetooth. The app uses Bluetooth only while you add a sauna, to find it and send it your Wi-Fi details.
Purchases. Subscriptions and purchases are handled by Apple or Google. We receive confirmation of your subscription status, but not your payment card or billing details.
What we do not collect. We do not collect your name, phone number, contacts, photos, precise location, or health information, and we do not use advertising identifiers.
2. How we use it
We use the information above only to:
- provide the service: sign you in, connect your phone to your sauna, run your rituals and send your alerts;
- keep the service secure and reliable, including rate limits on sign-in and reset attempts;
- answer your support requests;
- send messages about your account, such as password reset codes or important changes to the service. We do not send marketing email unless you ask for it.
We do not sell or rent your personal information, we do not share it for cross-context behavioral advertising, and we do not use it to build advertising profiles.
3. Who we share it with
We share information only with service providers that help us run Thermae, under contracts that limit their use of it to providing services to us:
- Cloud hosting provider, which runs the servers that store your account and relay commands to your sauna.
- Email provider, which delivers password reset codes and support replies.
- Push notification services (Apple Push Notification service on iPhone, Firebase Cloud Messaging on Android), which deliver alerts to your phone. Alert messages contain your sauna's nickname and status, not your email or password.
- Apple and Google, which process purchases and subscriptions under their own privacy policies.
We may also disclose information if required by law, to protect the safety of any person, or as part of a merger or sale of the business, in which case this policy continues to apply to your information.
4. How long we keep it
- Account, sauna, ritual and alert data: for as long as your account exists. It is erased when you delete your account.
- Connection logs: kept for a short period, no longer than 30 days, then deleted or overwritten.
- Password reset codes: expire after 15 minutes.
- Support email: kept as long as needed to help you, and up to 2 years for our records.
- Backups: copies of the database may remain in encrypted backups for up to 30 days before they are overwritten.
5. Deleting your account
You can delete your account in the app: open Your saunas, tap Delete account, and confirm with your password. Deleting your account:
- permanently erases your email address, password hash and sign-in sessions;
- removes your saunas from the account, along with their nicknames, rituals and alert settings;
- signs out every phone that was signed in to the account.
Your saunas keep working with their own control panels and can be added to a new account later. Deleting the app from your phone does not delete your account, and it does not cancel a subscription; manage subscriptions in your App Store or Google Play settings. If you cannot use the app, email support@bitmont.co from the address on your account and we will delete it for you.
6. Security
We protect your information with measures that include encrypted connections between the app and the service, salted and hashed passwords, hashed sign-in tokens, rate limits on sign-in attempts, and access controls on our servers. Only you can control saunas on your account. No system is perfectly secure, so please use a strong, unique password. If we learn of a breach that affects your information, we will notify you as required by law.
7. Children
Thermae is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has created an account, contact us and we will delete it.
8. Your choices and rights
You can view and change your saunas, nicknames, rituals and alerts in the app at any time, and delete your account as described above. Depending on where you live, you may also have the right to request a copy of your information, correct it, or ask us to delete it. To make a request, email support@bitmont.co. We will not treat you differently for exercising these rights.
Thermae is operated from the United States, and your information is stored and processed there.
9. Changes to this policy
We may update this policy as the app changes. We will post the new version on this page with a new effective date, and if the changes are significant we will tell you in the app or by email before they take effect.
10. Contact us
BITMONT LLC
Email: support@bitmont.co